Overview

At Luxury Designer Room Interiors, every piece we sell is treated as an investment in your home, so our returns policy is built around furniture rather than borrowed from a generic shop template. Because some of our range is made to order in your own choice of fabric, leather, wood finish or dimensions, the rules differ slightly depending on what you’ve ordered. Please read the section below that matches your item.

Standard, ready-to-ship items

If you’ve bought a piece from our current showroom or warehouse stock, you have 30 days from the date of delivery to return it for a full refund, with no restocking fee. To be eligible for a return:
  • The item must be unused, and either still flat-packed or reassembled by our own delivery team, with no marks, stains or damage caused after delivery.
  • It must be returned in its original packaging, crating or protective wrapping wherever this is still available.
  • You’ll need your order number or proof of purchase.

Bespoke and made-to-order items

Many of our pieces are made to order in your chosen fabric, leather, wood finish or dimensions. Because these are manufactured specifically for you, they are exempt from change-of-mind returns once production has begun, in line with the Consumer Contracts Regulations 2013 exemption for bespoke and personalised goods. You have 48 hours after placing a bespoke order to cancel it for a full refund, before it enters production. After this window, cancellations are at our discretion and may carry a charge to cover materials and work already committed. This does not affect your rights if a bespoke item arrives faulty, damaged, or not as specified — see “Faulty or damaged items” below.

Fabric, leather and finish samples

Swatches and sample packs are sold or supplied to help you choose your bespoke finish, and are non-returnable and non-refundable.

Inspecting your delivery

Furniture deliveries are large and hard to undo once a piece is in your home, so please:
  • Inspect each item before signing the delivery note, and record any visible damage or missing parts on the note itself.
  • Check for hidden damage as soon as possible, and report it to us within 48 hours of delivery.
  • Keep the original packaging until you’re happy with your item, in case a return or exchange is needed.

Faulty or damaged items

If your furniture arrives faulty, is damaged in transit, or doesn’t match its description, this isn’t treated as a change-of-mind return. Under the Consumer Rights Act 2015 you can request a repair, replacement, price reduction or refund, and this applies to bespoke pieces as well as stock items. Please contact us within 48 hours of delivery with photos of the issue so we can put it right quickly, at no cost to you, including collection.

Items that can’t be returned

  • Bespoke or made-to-order furniture once production has started (see above)
  • Fabric, leather and wood finish swatches or samples
  • Clearance, ex-display or “sold as seen” items, unless faulty
  • Gift cards
  • Items that have been assembled, installed or used beyond a reasonable inspection

Refunds

Once your returned item has been collected and inspected, we’ll email to confirm we’ve received it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 14 days.

Late or missing refunds

If it’s been more than 14 days since we confirmed your refund and it still hasn’t arrived, please check with your bank or card provider first, as processing times vary. If you’ve done this and still can’t see it, contact us at info@ldri.uk.

Exchanges

We’re happy to exchange a standard stock item for a different size, colour or model within 30 days of delivery, subject to the same inspection and collection arrangements as a return. Bespoke items can only be exchanged if faulty or damaged.

Arranging a collection

Our furniture is too large to post, so we arrange collection through our own delivery partners rather than asking you to ship it yourself.
  • Contact us to book a collection date once your return has been approved.
  • For change-of-mind returns, a collection fee (based on the item’s size and your postcode) is deducted from your refund.
  • Collection is free of charge for faulty, damaged or incorrectly supplied items.

Your right to cancel

If you’re a UK consumer ordering online or by phone, the Consumer Contracts Regulations 2013 give you 14 days from the day after delivery to cancel a standard, non-bespoke order for any reason. Let us know in writing within this period and we’ll arrange collection and your refund as set out above. This right does not apply to furniture made to your specification once production has begun.

Need help?

Contact us at info@ldri.uk for anything to do with refunds, returns or arranging a collection, and we’ll be glad to help.